Refund and Replacement Policy
The primary remedy for a verified initial delivery defect is replacement. Refunds apply only to the defined payment and stock-resolution cases below.
Updated
24-hour replacement scope
The replacement scope begins at first automatic delivery and lasts 24 hours. It covers an initial login failure, an initial balance below $200, or a wrong delivery payload when the issue can be verified.
The original inventory remains sold and is never restored or resold. A completed replacement does not create an unlimited series of further replacements.
- Keep the delivery payload until the request is resolved.
- Submit the request from the authenticated private order.
- Never send credentials to support.
Refund cases
A verified duplicate payment may be refunded after provider finality and ownership checks. A late payment may be reviewed when the quote has expired, especially when there is no stock and fulfillment cannot be completed.
A confirmed payment that is paid waiting for stock remains recorded and receives priority when eligible inventory becomes available. If supply cannot be resolved within a reasonable period, support coordinates the applicable refund path.
Payment rail and stock resolution
Crypto transfers cannot be reversed by v0credits after network submission. Wrong-token, wrong-network, wrong-address, underpayment, overpayment, and network-fee issues are reviewed only when the quoted destination received identifiable value.
No additional payment is required to fulfill a valid paid waiting for stock order. The order and payment audit history remain available for resolution.
Externally completed refunds
A manual mark-refunded record means an administrator recorded that a refund was completed externally. It does not itself instruct a payment provider or make an on-chain transfer.
Provider timing, network finality, and destination accuracy remain subject to the original payment rail or the agreed refund destination.
User-caused and third-party exclusions
User-caused issues are outside the replacement and refund scope when delivery was correct and the initial account state met the guarantee.
- Credential disclosure, loss, or use on an unofficial site.
- Credits consumed after successful login.
- Restrictions, bans, or eligibility changes controlled by v0.
- Claims that cannot be verified after the stored delivery payload is deleted.
Student activation replacement boundary
The 24-hour replacement scope covers only an invalid or incorrect delivered activation payload, including a one-time activation link, code, or text, when the delivery issue can be verified.
It does not cover customer ineligibility, an unsupported school, rejected verification, expired student status, consumed monthly credits, or a v0 policy decision or change.
Contact and language
For questions, contact 001@v0c21dits.com or Telegram @va0019. Include the public order number when relevant, but never send passwords, private access tokens, wallet keys, or seed phrases.
v0credits is independent from v0 and Vercel. These documents do not claim an official relationship and do not provide a physical company address.